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As you have mentioned that the device got dropped, so there might be a chance that it got damaged. Couple of weeks ago I dropped it and was amazed it survived teh fall but the screen frame has a bend in it and it can’t close anymore. Kumar Replied on February 2, HP Simple pass – Not detecting fingerprint reader Views. Refer this article to further troubleshoot fingerprint issues with your laptop.

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Kumar’s post on February 2, This site in other languages x. Try to set a system readre point before installing a device driver.

When enabled by appropriate files, the Fingerprint reader is properly recognized by systems and all developed feature are made available. If it has been installed, updating overwrite-installing may fix problems, add new functions, or expand existing ones. Using the fingerprint reader Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer.


Sorry this didn’t help. Otherwise, a warning message is displayed. Click Advanced to launch a selected website when you swipe your registered finger. Link to update BIOS. Message 4 of 7. All forum topics Previous Topic Next Topic.

biometric reader not recognized on hp dm – Microsoft Community

Open the Hardware and Devices troubleshooter http: I have the same question 0. Pavilion dmcl Entertainment Notebook PC. You may also use the fingerprint reader to fill in password fields on Web sites and other programs that require a logon.

You can follow the question or vote as helpful, but you cannot reply to this thread. Kumar Replied on February 6, I have a Pavilion dm4- us.

Tried some searches here and a couple of drivers and have gone as far as to open the simplepass program but it still doesn’t see a scanner. Ever since Rreader upgraded from windows7 to windows8,the fingerprint reader has refused to work. I use hp pavilion dm4 us laptop. Swipe any of your registered fingers to log on to Windows.

Create Windows password —Enter your password and confirm your password. Didn’t find what you were looking for?


HP Pavilion DM4 Fingerprint Reader Board w/ Cable 608225-001 6042B0134201

After you register your fingerprints, restart Windows. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. At the end, it’s best that you perform a system reboot to make sure that all changes take effect properly. By using this site, you accept the Terms of Use and Rules of Participation. This will help if you installed an incorrect or mismatched driver.

I understand you have fingerprint reader issues with your laptop.

To register one or more fingerprints: Thanks for marking this as the answer. Did this solve your problem?

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